Santas Lapland Assistant Resort Manager at Santa's Lapland

What you will be doing Oversee the smooth and efficient running of all aspects of the operation, including but not limited to the Search for Santa day, airport supervision, elf sightings, driver duties and daily resort responsibilities, representative and administration duties such as sales, welcome meetings, coach schedules and arrival manifests Supervision of the Santa’s Lapland overseas team, including managing the expectations of the staff team and ensuring all staff members are performing their tasks to the high standard we need and expect. Ensure a seamless end to end complete Santa’s Lapland guest experience. Every aspect of our short breaks must be delivered to a high and efficient standard to promote a positive experience with Santa’s Lapland. Contribute to the development and innovation of existing and new ideas, constantly striving as part of the team to keep Santa’s Lapland "fresh" and abreast of ever changing market trends. Close liaison UK Head office departments, including guest services, flight operations, and reservations as required assisting with day to day operations. Deliver training with the Resort Manager of the Santa’s Lapland Team on the overseas training course. Always delivering a service with a smile to our guests to exceed their expectations in every way What type of person are we looking for Detailed experience in logistical responsibilities and guest services in the tour operator industry (desirable) Detailed experience in Representative and administration duties as well as guest services. Desirably in the tour operator industry Experience managing and motivating a team to achieve results. Ability to solve problems Customer service experience; showing dedication to offer our guests the most amazing holiday experience Enthusiastic, lively, sociable, friendly and a team player Previous seasonal experience (desirable) Flexible and adaptable approach to roles, responsibilities and working hours.