Winter 22/23 Hotel Manager at Alpine Elements

Ski Resort: Tignes/Val d'Isère, France

Job Details

Head up our dynamic hotel team in either of our three hotels this summer: the Philibert and the Hermine Blanche in Morzine; or the Hotel Ski D’Or in Tignes. Play one of the leading roles within our programme and manage a team of approx 15 staff. Our medium size boutique hotels have 50 to 65 beds and year-round job prospects for winter and summer hotel management. You will benefit from a French contract and working Visa to enable better future work prospects and easier travel opportunities in Europe. This also ticks off the first step toward French residency.

As a manager in an Active Sports Hotel within a niche sector serving AB1 high net worth clients you will be a very important member of our team. Running an Active Sports Hotel requires a special set of skills (alongside those of managing a ‘normal hotel’) and these are skills that we will train you into: such as a working knowledge of the activities, our inhouse bike hire, Kids clubs and the sports pursuits available to our guests. As such, you will partake in many of these activities, have a genuine interest in mountain sports and be trained fully on how they operate.

Day to day

Whilst taking a strategic view towards the hotel operation we require our hotel managers to have commercial awareness, be accountable for budgets and finance and a motivation to identify new initiatives, improve standards and tailor our product and service to individual customer expectations. Your role will focus on maximising repeat custom from our clients and excellent feedback which is at the core of what we do. You will have to deal with problems and have the ability to find solutions under pressure. Planning, leadership, organisational, keeping a cool head and a natural flair for hospitality are all crucial skills.

Requirements

Customer Focus

Ensure the Hotels guests expectations are exceeded at all times

• Ensure all customer complaints are resolved in a timely and efficient manner

• Meet set targets for First Impression feedback for cleanliness, food and comfort

• Provide an approachable welcoming atmosphere within your Hotel, between staff and guests

Operational

• Ensure the Hotel is running smoothly and efficiently in all areas- i.e kitchen, restaurant, housekeeping & bar.

• Completing weekly Hotel accounts and administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork. Set deadlines using this information to ensure all budgets, sales and customer satisfaction targets are met.

• To develop and maintain relationships with all suppliers

Team management

• Performance manage your team using a variety of techniques, ensuring your team are happy and confident in their role.

• General team welfare

• Liaising with your Heads of Department and Area Manager to ensure you implement a succession plan for all staff to match their individual needs and the needs of the business

Sales

• Putting into place a safe and secure cash handling process that all staff can understand, follow and record

• To identify, implement, market and monitor incremental sales in the Hotel to meet set sales targets.

What we are looking for

Motivated to achieve and encourage others to do the same.
The ability to manage workload by themselves and delegate to the team where appropriate.
Adaptable people who are willing to work long hours and have a flexible attitude towards work.
Clear communication skills.
Team player
Ability to prioritise and plan ahead.
Experience handling complaints, ability to think outside the box to resolve issues.
Previous experience managing team members at a supervisory or management level.

Advantageous if you have