Inghams Santa Breaks Excursion Coordinator at Inghams

What you will be doing;

•    Meeting with local suppliers of all excursion providers and confirm the arrangements for orders, purchasing and logistics. 

•    Providing details of season numbers in order to assist planning slot allocations for excursions.

•    Liaising with the Health & Safety department with regard to excursion supplier audits.

•    Maximising sales and exceed targets set by effective promotion and marketing of in-resort extras such as excursions and evening events together with optional resort extras.

•    Setting up and arrange contracts for new activities.

•    Be responsible for the weekly reconciliation of the resort excursion sales.

•    Providing information, reports and accounts in an efficient and timely manner as required by the

Ops Office and various departments in the UK Head Office.

•    Controlling the excursion bookings made by resort representatives.

•    Control all pre-booked excursions.

•    Assisting with the preparation of welcome packs when required.

•    Attending welcome meetings to provide support to the resort representatives whilst also controlling availability of the resort excursions.

•    Maintaining enough excursion slots for the excursions to be sold in the most profitable manner.

•    Controlling supplier invoices to be submitted for payment to the UK.

•    Cross check all invoices to balance with resort reps accounting.

•    Ensuring all cancelled excursions are documented and accounted for.

•    Arranging all excursion transfers and distribute relevant information to other colleagues as required.

•    Ordering of coaches for excursions.

•    Assessing representatives guiding abilities and provide support and ongoing training

•    Preparing and control the preparation of a Mid-Season Report, and End of Season analysis.

•    Providing the Regional office and the UK Social Media and Marketing Departments with snow reports, resort blogs, videos as requested.

What type of person are we looking for; 

•    Customer service experience; showing dedication to offer our guests the most amazing holiday experience

•    Enthusiastic, lively, sociable, friendly and a team player

•    Excellent IT knowledge and experience, including use of Microsoft excel, Pivot tables, Formulae, Microsoft word, Mail Merges.

•    Organised and independent worker.

•    Previous seasonal experience (desirable).

•    Flexible and adaptable approach to roles, responsibilities and working hours.