Winter 22/23 Chalet Host at Alpine Elements

Customer Focus

• To ensure Alpine Elements chalet guests’ expectations are exceeded at all opportunities.

• Assisting guest throughout their holiday and providing information and answering questions when needed.

• Meals prepared to a high standard and delivered on time as advertised.

Operational

• Service rooms, bathrooms and communal areas daily.

• Clear snow from paths and footways, windows and escape routes

• Regular cleaning of chalet and kitchen area.

• Deep clean all chalet areas on transfer days and reset in a timely manner ready for guest arrivals.

• Conduct weekly chalet welcome meetings for guests.

• Ensure the appropriate clean uniform is always worn adhering to company uniform guidelines.

• Prepare to our high standard; breakfast including hot option, Cakes for Afternoon Tea and a set menu three or five course evening meal

• Sell and prepare to order customer packed lunches

• Assist guests with luggage to rooms, escorting to and from local ski hire shops.

• Ensuring you achieve set targets for guest satisfaction scores for “First Impressions”, cleanliness, food and comfort.

What we are looking for 

Other information