Resort Manager at Valdisere location

Ski Resort: Tignes/Val d'Isère, France

Description

The Resort Manager role is diverse and includes everything from guest satisfaction, staff management to stock-control and overseeing chalet maintenance. It is an involved role requiring a high level of commitment, flexibility and a proactive approach.

This position is ideally suited to an existing manager in the travel or hospitality industries looking for their next step up in a small business dedicated to providing a high level of service. You’ll also be based in one of the most stunning working environments in Europe.

What is entailed in this role?

Ensuring outstanding customer service and guests satisfaction
Managing and overseeing staff in the resort
Organizing weekly staff plan/Rota for your every week
Ensuring that all members of your team are carrying out their roles efficiently and to the high standards that we expect
Quality control of chalet standards
Maintaining and developing key supplier relations in resort
Contacting guests before they arrive to organize pre-ordered ski extra’s (ski passes / equipment etc.)
Ensuring all guests receive any pre ordered ski extras (ski passes / equipment etc.)
Co-ordinating all guest arrivals & departures
Developing and maintaining relationships with guest through regular chalet visits
Try to eliminate where possible any customer complaints but if they do arise dealing with this efficiently and effectively, with happy guests at the end
Production of client end of stay bills
Provide a written weekly report for the previous weeks guests
Completing all paperwork efficiently, accurately and on time
Overseeing regular stock-takes of linen and towels, cleaning products and toiletries
Overseeing property maintenance
Overseeing chalet inventories

Requirements

Winter season experience together with a proven record in organizational skills is essential. Previous staff management experience and experience of a similar role in a hospitality environment is preferred. Fluency in French.

Driving will invariably be part of your duties and therefore you will need to have held a full clean driving license for at least five years. UK National Insurance Number & UK Bank Account.

Abilities and Skills necessary