Resort Manager at Ski Miquel

Ski Resort: Serre Chevalier – Briançon/Chantemerle/Villeneuve-la-Salle/Le Monêtier-les-Bains, France

The Role

The following is an outline of the principal tasks that are expected of our Resort Managers:

Producing the weekly team Rota to ensure the fair division of workload.
Overseeing the transfer of guests to and from the airport on each changeover day.
Organizing all ski pack requirements (either pre-booked or sold on the transfer coach).
Quality control - Making sure that the chalet-hotel is kept up to the required Ski Miquel standard, which includes the bedrooms, public lounges, dining room and kitchen.
Ski Hosting - Providing a 5-day hosting program (to Ski Miquel guidelines).
Providing activities in resort and entertainment during the guests’ holiday, and to generally ensure their stay is an enjoyable experience.
Liaison with resort suppliers.
Staff supervision, ensuring all resort staff are punctual, well-presented, polite, and working to their full potential.
Dealing with any guest queries or complaints in a timely manner.
Reporting any maintenance issues to the relevant people in resort to resolve them asap.
Completing resort paperwork, including accounting to Ski Miquel standards, and following any instructions given.
Reporting any major issues or concerns back to the UK team as and when they occur.

The Candidate

Personal qualities:

Experience:

Essential Employment Requirements:

Must have a valid EU passport, or must already have the right to work in the European Union.
Fluent English speaker to communicate with staff and guests