Resort Chalets Manager/Representative at Inghams

What you will be doing:

•    Managing all operational and guest related aspects of running the chalet, co-ordinating all departments ensuring all service and sales target are achieved

•    Assisting the Senior Management in ensuring the training and development of staff to maximise performance, aid retention and reduce turnover

•    Ensuring all the necessary start of season paperwork for hotel is completed and submitted to include Health & Safety, Fire, Hygiene, brochure accuracy, building works and inventories etc.

•    Completing all staff registration, compliance paperwork and HR administration as required

•    Producing detailed inventories of the chalet, staff accommodation and property office 

•    Meeting local suppliers for catering, beverages, cleaning, laundry, and confirm the arrangements for orders, deliveries and purchasing 

•    Monitoring the ordering and deliveries of supplies, ensuring that the catering, housekeeping and wine budgets are maintained throughout the season 

•    Delivering a welcome meeting for your guests giving an overview of chalet facilities, resort, meal services for the week including details and arrangements for staff day off and upcoming events 

•    Responsible for the standards of catering, housekeeping and general hygiene within the hotel including ski locker rooms and ensure sauna/pools/hot tubs are treated with the relevant chemicals 

•    Conducting job performance appraisal meetings with each member of you team during the season to ensure their objectives are set and support staff to aid their personal development and progression

•    Monitoring the performance of the chalet staff and provide continuous training to ensure that the required standards are being achieved 

•    Adhering to all Health & Safety including COSHH legislation and Food Hygiene best practises and report any non-compliant findings 

•    Ensuring all departments are co-ordinated to maintain smooth operations, efficient lines of communication and seamless service within the hotel ensuring high standards are maintained 

•    Liaising with the Head Chef and review the weekly stock control reports

•    Undertaking any HR staff disciplinary hearings as/when required

•    Ensuring all staff welfare responsibilities are met and exceeded 

•    Holding weekly staff meeting; ensure that all chalet staff are fully briefed regarding the following weeks arrivals and other important information 

•    Monitoring & actioning any feedback that may arise from guest feedback forms

•    Being the point of contact for customer complaints within the chalet, solving in a timely and professional manner whilst demonstrating courtesy, consideration and genuine kindness and aiming for in resort solutions

•    Ensuring all hotel entrances, fire exits, balconies and pathways are clear of rubbish internally and are regularly cleared of snow/ice ensuring they are safe to use

•    Completing weekly paperwork reporting including sales, accounts, stock/spend, feedback forms, staff rotas and any registration paperwork 

•    Promoting any company run event to your guests with knowledge and passion

•    Overseeing the cleaning and closing down of the hotel, both interior & exterior including staff accommodation at end of season ensuring all company property is packed, stored, labelled and inventoried correctly

•    Assisting with any other duties as requested by your Area Manager

What type of person are we looking for:

•    Previous management experience (essential)

•    Team builder with a keen interest in staff development

•    Customer service experience with a guest first approach

•    Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication and problem solving capabilities with attention for detail 

•    Language speaker of French or German (advantageous)

•    Previous seasonal experience (desirable) 

•    Flexible and adaptable approach to roles, responsibilities and working hours 

Our Company Values:

•    Be Passionate in everything we do

•    Work together as a United team

•    Be innovative embracing and driving change

•    Trusted, open and honest

•    Stand out and be distinctive