Oncall Operations Assistant at Skiidy Gonzales Ski Transfers

Ski Resort: Les Portes du Soleil – Morzine/Avoriaz/Les Gets/Châtel/Morgins/Champéry, France

Job Details

We are looking for an Oncall Operations person to join our team for winter 22/23. The candidate will be an integral member of the operations team who will be managing our nighttime operations of a busy transfer business during this winter. The candidate will responsible for taking the Oncall phone from when the office closes until opening assisting in the management of the driving team (upwards of 50 people), service levels, and staff satisfaction, and ensuring company priorities and brand image are maintained throughout the season.

Based at: Skiidy Gonzales Head Office (Morzine) and the opportunity to work from home during the night hours

Job purpose: To manage the out-of-hours operations of a busy, transfer business during the winter seasons.

Hours: 35 hours per week - Due to the nature of the role the actual number of hours worked will vary from week to week and the time of year, in accordance with seasonal fluctuations of demand for our services. Our standard base working week is 35 hours. 4 or 5 nights a week between Sunday to Thursday.

Key responsibilities and accountabilities:

Driver Induction
Driver hours and allocation
Day-to-day operation of our transport services to private and contract clients
Managing complex operational processes in a busy, fast-moving environment
Solving issues quickly and efficiently
Overseeing a large team of drivers with the Operations & HR Managers
Scheduling transfers with a focus on cost control and reduction of dead time expenditure
Ground operations management from Geneva airport at weekends when required
Assisting with general enquiries and sales
Continually seeking to improve the operational systems, processes, information flow, and organizational planning
Other duties as necessary

The Operations Assistant will possess the following personal qualities:

The ability to work in a fast-paced environment where multiple priorities and communications channels will be in place
The ability to make quick, sound decisions and follow these through to a successful conclusion
The ability to empathise and motivate a team to the benefit of the company and each individual member of the team
An enthusiastic, flexible and determined approach to all tasks
Possess a high level of organisation and administrative skills with the ability to multitask
A strong communicator, able to lead by example and be a confident public speaker.
A team player who is happy to get involved in all aspects of office life as is required as an integral part of a team
THE ABILITY TO CONVERSE IN FRENCH IS AN ADVANTAGE

General skills and attitude:

Self-driven, results-orientated with a positive outlook, and a clear focus on high quality service and business profit. A natural communicator and logical thinker who is mature, credible, and comfortable in dealing with individual clients and large account clients in a confident manner. Reliable, tolerant, FLEXIBLE and determined. Well presented and businesslike. Keen for new experience, responsibility, accountability and looking for an opportunity to make themselves an invaluable and primary person within the organisation. Able to get on with others and be a team-player, and have a sense of humour!

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