Self Catered Apartments Manager at The Boutique Chalet Company

Ski Resort: Les Portes du Soleil – Morzine/Avoriaz/Les Gets/Châtel/Morgins/Champéry, France

Job Details

Resorts: Morzine & Les Gets

The brief is simple. Help us to deliver amazing holiday experiences to our guests in some of the finest luxury ski apartments in the Alps. You will be the primary point of contact for our self-catered clients, welcoming them into their property for the week and directing and leading the housekeeping team throughout the course of the guests’ stay. You will manage a small team of housekeepers who deliver daily housekeeping for our clients and you will work with a level of autonomy to ensure that the highest standards of property presentation are met on a daily and weekly basis. You'll need good forward planning and leadership skills but also a strong teamwork ethic as this is still a hands-on role particularly on busy changeovers where time is tight.

It'll be hard work but hugely rewarding. Whilst we have extremely high expectations of our team, we also strive to create a positive environment for our staff. We structure our roles into realistic shifts so you can be sure you will enjoy a positive work-life balance with plenty of time to explore everything the resort has to offer. If you're excited about working in some of the most exclusive properties in the Alps, why not join us in the spectacular surroundings of the French Alps for a season you will never forget?

Main Responsibilities

Management of the housekeeping team, mentoring and coaching them to ensure high standards across our self catered properties
Take overall responsibility for the presentation and service in our self catered properties - both by supervising the work of your housekeeping team, and also through active hands-on involvement
Welcome clients into our self catered properties on arrival day and explain the functions of the properties (heating, lighting, facilities) - providing a smooth check in process on arrival and check out on departure
Be the main point of contact for all self catered guests throughout their stay for any queries
Produce accurate weekly reports covering various aspects of operations and guest feedback
Report any maintenance issues and deal with minor issues (i.e. changing of light bulbs)
You will be confident in driving so that you can move between the properties efficiently

Skills & Experience

EU Passport and/or the right to live and work in France
Full driving licence required; Must be confident driving a minibus in winter conditions (training provided)
Previous winter season experience is essential, as well as previous experience working in a 5-star hospitality environment, ideally within a management role
Passionate about the luxury ski industry and impeccable presentation of properties
Excellent verbal communication and interpersonal skills - fluency in English is essential and French is advantageous
Flexibility – able to cope well with varied and changing tasks and environments
Team leadership - excellent forward planning and people skills to ensure the smooth running of the housekeeping team
Experience of dealing with international clients of different backgrounds is also beneficial
Organised and well-presented with an excellent eye for detail

Benefits

French Contract
5 day working week with 2 full days off
Optional pre-arranged seasonal accommodation (private room allocation)
Lift pass (purchase provision)
Winter equipment hire (e.g. skis and boots)
Career development possibilities beyond the winter season for the right candidate